[Important] To customers who have not received an order confirmation email

Thank you for your continued patronage of BONAVENTURA.

We have received contact from customers who use carrier email (docomo/au/softbank) and free email services such as hotmail , Yahoo Mail , and Gmail that they are unable to confirm emails from BONAVENTURA.

In that case, please check the following email settings.

■ For customers using carrier email (docomo/au/softbank)
・It has been rejected by a spam filter
If you are using a spam filter , please set it to allow emails from the domains "mybonaventura.jp", "ms. bonaventura.shop", and "mybonaventura.com".

How to set up and cancel domain-specific reception
NTT Docomo
au
SoftBank

■ Customers using free email addresses
・It's in your spam folder
It is possible that emails sent from our shop have been automatically sorted into your spam folder or trash due to your spam filter . Please check this.
You can also prevent emails from being sent to the spam folder by adjusting the filter settings for incoming emails on each free email service.

*If you use Gmail, it may have been automatically sorted into "Promotions" or similar.
Please be sure to check this as well.

・Incorrect email address

We are very sorry, but it is possible that the email address you registered may have been entered incorrectly. If this is the case, please contact us at the address below.

Email: support@mybonaventura.com

- If the mailbox on the server is full
There is a limit to the capacity of mailboxes on the server, and if you do not receive and delete emails regularly, your inbox will become full.
If your inbox is full, it may not accept new emails.
If you haven't used email recently and think this may be the case, please delete the emails from the server.

Thank you for your cooperation.