Legal Notice Based on the Act on Specified Commercial Transactions

106-0032

10F–11F, Dai-III Daiei Building, 7-18-8 Roppongi, Minato-ku, Tokyo

050-3172-1625

Available on weekdays from 9:30 AM to 6:00 PM (excluding New Year holidays)

support@mybonaventura.com

BONAVENTURA Customer Support

Feel free to contact us with any product questions or inquiries.

Contact Form

・Consumption tax

・Shipping fee (flat rate in Japan)

　Standard delivery: ¥550 (tax included)
　Ships via Sagawa Express or Yamato Transport within 1–3 business days after order (excluding weekends and holidays).
　* During busy periods such as gift seasons or sale events, delivery may take longer.

　* Free shipping for orders over ¥5,000.

・Cash-on-delivery fee (flat rate in Japan)

　¥330 (tax included)

・Credit Card (VISA, MASTER, AMEX, JCB)
・PayPal
・Amazon Pay
・Google Pay / Apple Pay / Shop Pay / PayPay
・Cash on Delivery (payment upon delivery)

Payment Timing: Credit card payments are processed immediately.

For cash on delivery, payment is collected upon delivery by cash or credit card.

Ships within 1–3 business days after order (excluding weekends, holidays, and New Year period).

Shipping may be delayed due to high order volume or stock availability. If delivery cannot be made by the desired date, we will contact you by email or phone.

We take great care in ensuring product quality. If you receive a defective product or one damaged during delivery, please contact us immediately upon arrival.

We will exchange or refund the product at our expense.

* For details, please refer to our Warranty Policy.

* For returns due to personal reasons, please return the item within 7 days of receipt. Return shipping is the customer’s responsibility.