Description based on the Specified Commercial Transactions Act

〒106-0032

7-18-8 Roppongi, Minato-ku, Tokyo Daisan Daiei Building 10th and 11th floors

050-3172-1625

Telephone hours Weekdays 9:30AM to 11:00PM 18:00 (Except for New Year's holidays)

support@mybonaventura.com

BONAVENTURA Customer Support

Please feel free to contact us with any questions or for product details.

Contact us form

Explanation of charges other than products

・Consumption tax

・Shipping fee (domestic flat rate)

　　Standard shipping　 550 yen (including tax)
　　Delivery by Sagawa Express or Yamato Transport within 1-3 business days of order, excluding weekends and holidays.
　　※Delivery may take longer during busy periods such as gift season and sales.

　　※Free shipping for purchases of 5,000 yen or more.

・Cash on delivery fee (domestic flat rate)

　　330 yen (tax included)

・Credit card (VISA, MASTER, AMEX, JCB)
・PayPal
・Amazon Pay
・Google Pay / Apple Pay / Shop Pay / Paypay
・Cash on delivery (pay when you receive the product)

Payment period:Credit card payments are processed immediately.

For cash on delivery, payment will be received by cash or credit card when the product is delivered.

Excluding weekends, holidays, and the year-end and New Year holidays,we will ship within 1-3 business days of your order.

We may not be able to deliver your order if we are overwhelmed with orders or due to stock availability. If we are unable to deliver your order on the date and time you requested, we will contact you by email or phone.

We take every precaution to ensure the quality of the products you purchase, but if the product is damaged or scratched due to initial defects or accidents during delivery, please contact us as soon as possible after it arrives.

We will exchange, return, or refund the shipping costs at our expense.

For details, please check "Product warranty".

If you wish to return the product for personal reasons, please return it within 7 days of receiving the product and the shipping costs will be borne by the customer.