Contact Us
The phone lines are busy and it may be difficult to get through.
If you are in a hurry, please use the manned chat support.
Manned chat support
We are open on weekends and holidays, so you can use our services anytime. Our expert staff will answer your questions and inquiries in real time.
We will respond promptly during business hours (9:30-22:00). We can also respond smoothly if you are in a hurry.
We are happy to answer all questions about our products, after-sales support, and repairs.
※You can also start chatting from the icon at the bottom right of the screen
FAQ
Click here for frequently asked questions
Click here for order cancellations/returns/exchanges href="/en/pages/return" target="_blank">here
For inquiries regarding repair requests, here
Other ways to contact us
Official LINE: 9:30-22:00 including weekends and holidays
(Add as friend here)
Telephone 050-3172-1625: Weekdays 10:00-17:00
The phone lines may be busy and difficult to get through.
If you are in a hurry, please use the manned chat support.
Contact form
Weekdays 9:30-18:00
It may take up to 5 business days for us to respond.
If you are in a hurry, please contact us via the chat support above.