We are currently offering a free return shipping service so that you can see BONAVENTURA bags in the comfort of your own home.
Check out the size, color, and beautiful texture of the leather of the bag.
Easy to use in 3 steps!
STEP.1
Order and purchase as usual
A leaflet about the "Try on at home service (bags)" will be included in the package
STEP.2
Check the leather texture and size at home
If you wish to return the item, please follow the procedure described in the leaflet within 7 days
STEP.3
We will refund you after the bag arrives at our company and we check the condition of the product.
※If you purchase, no procedure is required
Frequently Asked Questions
Is there a limit on the number of items?
- No. You can try on as many bags as you like.
Are sale items also included in the service?
- Sale items are not included.
Do I need to apply for free return shipping separately?
- No, you don't. You will automatically be included if you complete the order process as usual.
Are items other than bags eligible for free return shipping?
- Items other than bags are not eligible.
Bags Free Return Shipping Service Eligible products are here
Customer Testimonials
Amazing!
It has a timeless design and beautiful details, so it looks like it will last a lifetime. I'm getting more and more attached to it every time I see it and use it. The Mia series is great because it can be changed in shape depending on the amount of luggage you carry.
Simple and elegant
Good quality, very light and easy to use. I think I can continue to use it even as I get older, so I'm glad I bought it. I also purchased it online, but the customer service I received via chat was polite and reassuring.
I want to cherish it for a long time
The simple design and, most importantly, the high-quality leather make it easy to match with a variety of outfits. Another thing I like about it is that you can change the shape depending on your mood. It feels soft and moist to the touch every time you touch it, and I'd like to use it for a long time!
Mia Tote Bag (27 Shrink)
Notes
We cannot accept returns for the following products:
- ・Products that show signs of use
- ・Products that have been received more than 7 days ago
- ・Products that are missing accessories
- ・Returns of products that are not eligible for the service
- ・If the order number is not written when returning the product (please make sure to write it in the product name field on the return slip)
- ・If you are ordering the engraving service
- ・If the delivery address is an overseas address