Privacy policy
Introduction
BONAVENTURA Co., Ltd. (hereinafter referred to as the "Company") considers the protection of customers' personal information to be an important social responsibility of our company, and in addition to complying with laws and regulations regarding the protection of personal information, we have established the following "BONAVENTURA Privacy Policy" to ensure the protection of personal information.
Scope of application for handling of personal information
We may collect your personal information when you use our stores, sales offices, websites, etc., use members' clubs operated by our company, contact us, subscribe to our e-mail newsletter, respond to various surveys, apply for various sweepstakes and gifts, etc. Personal information refers to information that can identify you as an individual, such as your name, address, telephone number, e-mail address, and age. Our company will appropriately manage customers' personal information in accordance with this privacy policy.
Purpose of use of personal information
Our company may use the personal information and order information (including information regarding the customer's order history) collected from customers for the purposes set forth in each of the following items. Our company will not use your personal information for any purpose other than the purposes specified below.
- For our company to process product orders, confirm order details, and make changes
- To carry out operations related to delivery of ordered products and post-purchase services
- To introduce our products, services, events, campaigns, etc. to our customers through direct mail, e-mail, etc.
※ NewsletterWe may also send e-mails to non-members with important notices. - To provide members' club membership benefits and various services, or to notify you of necessary information regarding services and systems
- To respond to customer inquiries
- To request customers to provide their opinions and impressions regarding our services
- To be used for purposes for which we have separately contacted the customer and obtained their consent
- To create statistical data in a format that does not identify individuals, categorized by customer attributes (age, address, etc.) and use it for marketing
- To provide and display information and services that match the preferences of each customer
- To measure the effectiveness of advertisements
* Information on advertisements clicked before visiting this site (click date, advertising site, etc.) may be obtained from a tool operated by a third party and compared with order information. - For other purposes incidental to the above purpose of use
Safety management of personal information
In order to ensure the accuracy and safety of personal information, our company will manage access to personal information, restrict the means of taking it out, and take necessary and appropriate safety measures to prevent unauthorized access, leakage, loss, destruction, falsification, etc. In the event that an incident related to personal information such as leakage occurs, we will promptly take appropriate measures, including measures to prevent recurrence.
About entrustment of personal information
We may outsource the handling of personal information to the extent necessary to achieve the stated purpose of use. In that case, our company will disclose personal information only to the extent necessary, and will appropriately manage and supervise the subcontractor through contracts, etc. Subcontractors include the following:
- Product delivery company
- Printing companies, delivery companies, etc. for sending direct mail
- Collection agency in case of unpaid payment
- Business partners related to the operation of our website
Proper acquisition of personal information
Our company acquires personal information appropriately and does not acquire it through falsehood or other illegal means.
Disclosure of personal information to third parties
Our company will not provide or disclose personal information, particularly personal data stipulated in the Act on the Protection of Personal Information (personal information that constitutes a searchable database, etc., hereinafter referred to as "personal data"), to third parties such as other businesses or individuals without the consent of the individual, except when required by law or when disclosing to the above-mentioned outsourcing company. However, this does not apply in the following cases.
- When based on laws and regulations
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person
- When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the consent of the individual
- When it is necessary to cooperate with a national institution, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and obtaining the consent of the person concerned may impede the execution of the affairs
- If the following matters have been announced or announced in advance
1). The purpose of use includes provision to a third party
2). Items of data provided to third parties 3). Means or method of provision to third parties
4). Stopping the provision of personal information to third parties at the request of the individual. However, the following cases do not fall under the third party stipulated above. - When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use
- When personal information is provided due to business succession due to merger or other reasons
- In cases where personal information is to be used jointly with a specific person, the person is notified in advance or the person is made easily aware of the items of personal information that will be jointly used, the scope of the joint users, the purpose of use of the user, and the name of the person responsible for managing the personal information.
About cookies
Our website uses cookies to improve our service to you.
Cookies are data that a website automatically stores on the hard drive of your computer or mobile device when you access our website.Cookies are used for the following purposes:
・To allow you to access stored information when you log in to your account
・To allow information to be retained between pages on our website. To save your preferred website settings and the items in your shopping cart. to recognize whether you have visited this website before; to monitor how many times you visit this website, where you visit it, and what products you purchase; To deliver content specific to your needs When you first access a page on our website, a banner will appear informing you of the use of cookies.
We will not use cookies unless you consent.
If you decline the use of cookies, you can still use our website.
However, please note that if you disable cookies, you may not be able to access some of our website's services (product detail pages, shopping cart).
If you refuse the use of cookies, the shopping cart will not work.When using the shopping cart, we recommend that you enable cookies in your browser.
Our website does not use cookies for any purpose other than displaying your shopping cart or your own purchase history.
However, our site collects access logs to help improve the usability of the site >Some pages use cookies in order to save you the trouble of entering your personal information when you revisit the site, making it even more convenient.Some pages use cookies.
Other Internet privacy considerations
- Please keep in mind that when you voluntarily disclose personal information on publicly accessible Internet sites, such as on message boards or by posting reviews, that information can be collected and used by others. If you publish your email address, you may receive unwanted messages based on the information posted there. Customers must be aware that they transmit information at their own risk.
- Third-party sites and services accessible through our website, or companies that collect personal information through sweepstakes, promotional activities, etc., are legal entities independent of our company and have their own privacy policies and data collection policies. We have no obligation or responsibility for the terms or activities of these independent third parties.
Changes and notifications regarding the handling of personal information
Our company may change this personal information protection policy without prior notice in order to properly protect personal information, or due to the enforcement of new laws, revisions to existing laws, or other circumstances. If we make any changes, we will notify you by posting them on this website. Please check the latest content on this page before using. If you have any requests or questions regarding the handling of personal information or retained personal data, please contact the contact information listed at the end of this page.
Personal information controller and disclosure/correction/deletion
If you would like to receive notification of the purpose of use, disclosure, correction, addition, deletion, or suspension of use of your personal data held by our company, please contact us via email or post at the contact information listed at the end of the page. Once we confirm that the request is from the person in question, we will respond as quickly as reasonably possible.
Contact information regarding personal information protection policy
BONAVENTURA Co., Ltd.
Personal Information Management Officer MauroBeck
〒106-0032 11th floor, Daiei Building III, 7-18-8 Roppongi, Minato-ku, Tokyo
Personal information handling management department: BONAVENTURA Customer Support
