Year-end and New Year holiday business hours

Thank you for your continued use of the BONAVENTURA official online shop.

Below we will provide information regarding shipping during the year-end and New Year holidays.

■ Final shipment of the year

Orders placed by Wednesday, December 20th will be the final shipment of the year.

Orders confirmed after Thursday, December 21, 2023 will be shipped sequentially starting from Thursday, January 4, 2024.

We are expecting a high volume of orders, so it may take 3-5 business days for your order to be shipped after the holidays.
Please be aware of this.

*Pre-order items will be shipped according to the schedule stated on the product page.

*For orders with incomplete addresses (missing city/ward/town/village or addresses written in Roman letters, etc.),
We are unable to ship the item due to system issues.
In that case, please note that the product may be shipped after the new year with the corrected specifications.

■ Customer support

Chat support is available during the New Year holidays.
Some response times may vary, so please check the list below for the response times of each inquiry desk.

*For telephone inquiries , we will be closed from Thursday, December 28th to Wednesday, January 3rd.

If you are in a hurry, please use the chat service.


*Orders can be placed through our official online shop at any time, even during our closure.

We apologize for any inconvenience this may cause our customers and appreciate your understanding.