[Important] Announcement of introduction of credit card identification service "3D Secure 2.0"

Thank you for using the BONAVENTURA online store.

BONAVENTURA online store will gradually introduce ``3D Secure 2.0'', an identity authentication service that provides high security for credit card payments, from April 1, 2025 (Tuesday), in order to strengthen the prevention of unauthorized use of credit cards during online shopping and to make shopping even more safe and secure for customers.

Target brands: VISA / Mastercard / JCB / American Express / Diners Club
*The term "identity authentication service" differs depending on the credit card issuer.

3D Secure is an identity authentication system developed by Visa International to make credit card payments more secure over the Internet. It is a global standard identity authentication method recommended by international credit card brands such as "VISA", "Mastercard", "JCB", "American Express", and "Diners Club".

With the introduction of "3D Secure 2.0", when making a payment at the BONAVENTURA online store, an identity verification screen may be displayed depending on the credit card company's judgment, and additional verification such as entering a one-time password may be required. The method of additional authentication varies depending on the credit card issuer, so please follow the instructions on the screen to authenticate your identity.

If the credit card issuer determines that the risk of fraud by a third party is low, the transaction will be completed without authentication.

The content of the personal authentication service varies depending on the credit card issuer you use. For details, please contact each credit card issuer listed on the back of the card.

＜Notes＞

Register for "3D Secure"

In order for card holders to use 3D Secure, they must first register a password with the 3D Secure provider. For details, please contact the respective credit card issuer shown on the back of your credit card.

Incompatible cards cannot be used

Credit cards that are not compatible with "3D Secure 2.0" cannot be used. Please contact each credit card issuer listed on the back of your credit card for information on compatibility.

You may need to re-register your credit card

When implementing 3D Secure 2.0, the credit card previously registered by the customer may not be available. In that case, we apologize for the inconvenience, but please re-enter and re-register your credit card information.

Authentication methods vary depending on the card company

The method of personal authentication and the specifications of the authentication screen vary depending on the credit card issuer. Additionally, if you are using a credit card that can be used by someone other than yourself, such as a family card, the required procedures and policies will be different.

To ensure security, we cannot view any credit card information. If you have any questions regarding 3D Secure Authentication, please contact the respective credit card issuer listed on the back of your card.

※Reference: Information page of each company
・Sumitomo Mitsui Card
・MUFG Card
・Rakuten Card

Please check your usage environment

3D Secure Authentication may not be able to be used correctly in the following environments. When paying by credit card, please check your usage environment.
・You have installed software that does not display pop-up screens
・You have installed security software
・You have set the security level to “high”
・Depending on your environment (OS and browser combination, etc.), authentication operations and displays may not work properly

You may not be able to use it even after authentication is completed

Even if authentication is completed, credit may not be approved depending on your credit card usage status. In that case, please contact the respective card issuer listed on the back of the card.

[Introduction date]

After April 1, 2025 (Tuesday)

We apologize for any inconvenience this may cause and appreciate your understanding.