Article: Lifetime Warranty

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Dec 1, 2021ストアニュース

Lifetime Warranty

BONAVENTURA products come with a lifetime warranty.
(Please checkhere for warranty terms.)

BONAVENTURA LIFETIME WARRANTY

By registering the warranty using the warranty card included with the product, you will be able to receive the following lifetime warranty services.
To ensure you can use your product for a long time with peace of mind, please be sure to register the warranty here once you receive the item.

Our lifetime warranty is a warranty system that provides after-sales service such as repairs to customers who purchase from BONAVENTURA .

Diary case hard case replacement

At BONAVENTURA, we offer repairs and replacements for the hard case part of smartphone diary cases.
Lifetime warranty .
As long as the leather is usable, we will replace the hard case portion as many times as necessary free of charge.

*However, we may not be able to accommodate models that have been manufactured many years ago and are no longer manufactured by our company.

Since the hard case can be replaced at home, we offer a hard case kit that you can order yourself.

If you would like us to replace or repair the product, the repair period will be approximately two weeks.

Other Repairs

If you have any problems or issues with the product, please contact us using the repair request form. Please contact us at:

We will repair any defects caused by our company within one year of purchase free of charge. However, please note that repairs will be charged in the following cases even if the product is within the warranty period.

- Damage caused by improper use, such as excessive impact or strong force, or breakage or damage caused by carelessness.
- Damage or breakage caused by improper repairs, modifications, or repairs performed by anyone other than our company.

For more details on the warranty, please click here .
The repair period varies depending on the content, so please consult us each time.

Depending on the condition, structure, and materials of the product, repair may not be possible or the specifications of the repair parts may need to be changed, and we may not be able to meet your request.

About order numbers

Official online store: 5-6 alphanumeric characters starting with "BJP"
Amazon Official Shop: "3-digit-7-digit-7-digit" number string
Rakuten Official Shop : 6-8-10 digit number string

The following products are not covered by the lifetime warranty.
・Nano glass coating spray ・Leather care kit
・Fragrance products ・Shopper bags (all sizes)

You can also find out how to care for your leather below.

To ensure you can enjoy using our product for a long time, please register the warranty as soon as you receive the product.

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About free shipping service

All products can be purchased with free shipping until Tuesday, May 31, 2022 .